Your rights and how to exercise them — Sentivalark
How Sentivalark collects, uses and protects your personal information.
What information we collect and why
Sentivalark Ltd collects personal information that you provide directly to us — including your name and email address when you sign up for our newsletter or create an account, and the research queries and material you submit when using the Sentivalark assistant. We collect this information to provide and improve the service, to communicate with you about updates and relevant content, and to fulfil our legal obligations as a UK-registered company.
We also collect certain technical information automatically when you use our website, including your IP address, browser type, device information and pages visited. This information is used to maintain the security and performance of our service and to understand how visitors use the site. We do not use this information to identify you personally without your consent.
How we use and share your information
We use your personal information only for the purposes for which it was collected. We do not sell your personal data to third parties. We may share information with trusted service providers who assist us in operating our website and delivering our service — for example, email delivery platforms and cloud infrastructure providers — but only to the extent necessary and subject to appropriate data processing agreements.
We may also disclose your information where required to do so by law or in response to a valid request from a regulatory authority. In all other circumstances, your information remains within Sentivalark's control and is handled in accordance with this policy and applicable UK data protection law, including the UK GDPR.
Your rights and how to exercise them
Under UK data protection law, you have the right to access the personal information we hold about you, to request its correction or deletion, to object to or restrict certain types of processing, and to receive a portable copy of your data. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. The ICO's contact details are available at ico.org.uk. We take all privacy concerns seriously and encourage you to contact us directly in the first instance so that we can address any issue promptly.